Frequently Asked Questions

Everything you need to know about your Coconut Lane order.

How long does shipping take?

Standard shipping usually takes 3-5 business days within the UK. International delivery times vary by location, typically ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, earrings and face masks cannot be returned.

Are your products ethically sourced?

Yes, we pride ourselves on working with suppliers who adhere to strict ethical standards, ensuring fair wages and safe working conditions for all staff.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.

Do you offer student discounts?

Absolutely! Students can unlock a special discount code by verifying their status through StudentBeans or UniDays at the checkout.